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Communications Ombudsman

onedaysomeday
onedaysomeday Posts: 561 Forumite
Car Insurance Carver! Uniform Washer PPI Party Pooper
in Phones & TV
Morning all

I have a case with the communications ombudsman with o2 - the status at the start was 'Gathering Information' has been 'Assessing case' for a while (both of which are very straightforward and explanatory) but has now updated to "Introductory Call" - any idea what this actually means?
Just trying to make up for past mistakes and work towards the future I want :hello:

Comments

  • pmduk
    pmduk Posts: 10,687 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    They're going to call you to introduce themselves? I don't know for certain, but that seems logical.
  • onedaysomeday
    onedaysomeday Posts: 561 Forumite
    Car Insurance Carver! Uniform Washer PPI Party Pooper
    pmduk wrote: »
    They're going to call you to introduce themselves? I don't know for certain, but that seems logical.

    I did think that, but also thought that may have been done before they started assessing the case? No one has called yet... but it is only 11am :o
    Just trying to make up for past mistakes and work towards the future I want :hello:
  • Ian011
    Ian011 Posts: 2,432 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    I would think the call would be made to the company being complained about...
  • onedaysomeday
    onedaysomeday Posts: 561 Forumite
    Car Insurance Carver! Uniform Washer PPI Party Pooper
    Ian011 wrote: »
    I would think the call would be made to the company being complained about...

    I'm hoping this is the case - best case scenario for me is they are contacting them about a resolution as its been a few weeks now since I passed my case to them
    Just trying to make up for past mistakes and work towards the future I want :hello:
  • onedaysomeday
    onedaysomeday Posts: 561 Forumite
    Car Insurance Carver! Uniform Washer PPI Party Pooper
    I'm going to guess now that it means "call o2 and get their side of the story" as it now says investigating

    Would have thought this was done whilst "gathering information" (i provided mine rightaway) and "assessing case" but hey ho, hopefully an outcome soon
    Just trying to make up for past mistakes and work towards the future I want :hello:
  • onedaysomeday
    onedaysomeday Posts: 561 Forumite
    Car Insurance Carver! Uniform Washer PPI Party Pooper
    Wrong again - as soon as I posted I had final response!
    Just trying to make up for past mistakes and work towards the future I want :hello:
This discussion has been closed.
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