3 months to set-up scottish power account

hardy24

I moved into a new flat 3 months ago. The incumbent power company was Scottish Power. After a little while waiting for them to contact me, I contacted them to set-up my account. Had nothing but issues since.

A brief summary:-

• For some reason the agent switched the energy supplier the day before I moved in.
• Something happened with the switch and the property wasn't properly registered in their systems
• Since my first contact i've been contacting them every 7-10 days trying to get my account set-up. But they keep telling me some there is an issue with the account on their systems and another department will have to correct them.
• After a first internal complaint failed to resolve the issue, they've now reopened it.

What I need advice on, is how long to give them to try and sort this out. And what I should be doing in the meantime. I'm trying to make a note of every communication, and taking very regular meter readings.

Carrot007

hardy24 wrote: »

• For some reason the agent switched the energy supplier the day before I moved in.

That would be money. You have a landlord who can;t be bothered to deal with you and puts it out to an agent who milks it for everything.

You should hope this is your only issue.

To you problem though, obviously something is odd about the place and causing issue. It's a flat. Is it relativly new? If so all the meters are probably swapped between flats and as such the supplier can;t accept one that has a meter thay already think they have elsewhere. Or something like.

hardy24

Carrot007 wrote: »

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That would be money. You have a landlord who can;t be bothered to deal with you and puts it out to an agent who milks it for everything.

Actually the agent was only responsible for the initial move, paperwork etc. Landlord is managing everything else himself.

Carrot007 wrote: »

[/LIST]
To you problem though, obviously something is odd about the place and causing issue. It's a flat. Is it relativly new? If so all the meters are probably swapped between flats and as such the supplier can;t accept one that has a meter thay already think they have elsewhere. Or something like.

Yes it's a relatively new block of flats. Scottish say the problem was that the previous supplier didn't give them all the neccesary information, so the normal automatic processes didn't set-up the account properly.

Carrot007

hardy24 wrote: »

Actually the agent was only responsible for the initial move, paperwork etc. Landlord is managing everything else himself.

Ahh well better on the landlord front but it did not stop the agent wanting cashback for changing supplier!

hardy24 wrote: »

Yes it's a relatively new block of flats. Scottish say the problem was that the previous supplier didn't give them all the neccesary information, so the normal automatic processes didn't set-up the account properly.

Any new build's are a disaster for metering. They are installed as plot numbers for housing or pleliminary numbering for flats and then it changes and nothing gets updated. This can last for decades of bad billing and more if no one notices and just pays. not usually the suppliers fault but the building company for not caring to update them after the meters were fitted.