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Ratesetter £100 Welcome bonus Payment

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Rheumatoid
Rheumatoid Posts: 996 Forumite
Part of the Furniture 500 Posts Photogenic Name Dropper
in Savings & investments
My £100 is due but for several days my account has just said:

RateSetter Welcome Bonus
£100
Just keep at least £1,000 in your account for 0 more days.

I have emailed them on Sunday but have had no response.

Any idea how long after becoming eligible it is usually paid?

Thanks
16 Panel (250W JASolar) 4kWp, facing 170 degrees, 40 degree slope, Solis Inverter. Installed 29/9/2015 - £4700 (Norfolk Solar Together Scheme); 9.6kWh US2000C Pylontech batteries + Solis Inverter installed 12/4/2022 Year target (PVGIS-CMSAF) = 3880kWh - Installer estimate 3452 kWh:Average over 6 years = 4400 :j
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Comments

  • Sun-Is-Fun
    Sun-Is-Fun Posts: 243 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    edited 15 February 2018 at 11:51AM
    Just phone them up, explain and it will get sorted.
  • george4064
    george4064 Posts: 2,928 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Ive had the 'the £100 will be credited to your account 2 weeks' message for a while now, I think I need to get in touch too...
    "If you aren’t willing to own a stock for ten years, don’t even think about owning it for ten minutes” Warren Buffett

    Save £12k in 2025 - #024 £1,450 / £15,000 (9%)
  • pmjenkins
    pmjenkins Posts: 128 Forumite
    Part of the Furniture 100 Posts
    Rheumatoid wrote: »
    Any idea how long after becoming eligible it is usually paid?

    I waited 2 weeks before complaining and (coincidentally?) received the bonus the same day.

    My wife's bonus was due a few weeks after mine. She too waited 2 weeks before complaining but she didn't receive her bonus until a week later.

    I think it's very strange that the RateSetter home page indicates that you've earned the bonus yet (presumably) someone had to authorise the payment!!
  • Lomcevak
    Lomcevak Posts: 1,026 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I had to chase after ten days or so, but was paid without question after that. Took a day or two to get a reply
  • Rheumatoid
    Rheumatoid Posts: 996 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    I didn't get am email reply. Phoned up and they said it needs to be authorised by a supervisor and should happen within 48 hours. I would have thought it should be automated if the system knows I don't have to wait any more days to comply with the requirements.
    16 Panel (250W JASolar) 4kWp, facing 170 degrees, 40 degree slope, Solis Inverter. Installed 29/9/2015 - £4700 (Norfolk Solar Together Scheme); 9.6kWh US2000C Pylontech batteries + Solis Inverter installed 12/4/2022 Year target (PVGIS-CMSAF) = 3880kWh - Installer estimate 3452 kWh:Average over 6 years = 4400 :j
  • Rheumatoid
    Rheumatoid Posts: 996 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    Still not added but got email this morning:

    "Thank you for your email.

    I am sorry for the delay in the bonus being received, this is down to a technical issue. The bonus will appear within your RateSetter account in the next 3-5 days..

    Sorry for inconvenience caused."
    16 Panel (250W JASolar) 4kWp, facing 170 degrees, 40 degree slope, Solis Inverter. Installed 29/9/2015 - £4700 (Norfolk Solar Together Scheme); 9.6kWh US2000C Pylontech batteries + Solis Inverter installed 12/4/2022 Year target (PVGIS-CMSAF) = 3880kWh - Installer estimate 3452 kWh:Average over 6 years = 4400 :j
  • george4064
    george4064 Posts: 2,928 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Rheumatoid wrote: »
    Still not added but got email this morning:

    "Thank you for your email.

    I am sorry for the delay in the bonus being received, this is down to a technical issue. The bonus will appear within your RateSetter account in the next 3-5 days..

    Sorry for inconvenience caused."


    I got the same email this morning.
    "If you aren’t willing to own a stock for ten years, don’t even think about owning it for ten minutes” Warren Buffett

    Save £12k in 2025 - #024 £1,450 / £15,000 (9%)
  • TallGirl
    TallGirl Posts: 6,208 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Same here must all have taken them out at the same time
    Save £12k in 25 No 49
    PB Win 21 £225, 22 £275, 23 £900, 24 £750 Balance Dec 25 £32.7K  
    Plan to move to Denmark for FIRE by Autumn 2025 “May your decisions reflect your hopes not your fears”
    New diary aiming for fire https://forums.moneysavingexpert.com/discussion/6414795/mortgage-free-now-aiming-for-fire#latest

  • TheLastMongoose
    TheLastMongoose Posts: 98 Forumite
    Part of the Furniture 10 Posts
    Are you guys staying invested with Ratesetter or leaving once you have your bonus?
  • TallGirl
    TallGirl Posts: 6,208 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I!!!8217;ve got £4K in there was going to take it out but managed to get 5.3% on the one year rate for half of it so will definitely leave that in there. Also just got £50 refer a friend so doing quite nicely I feel even if rates on the rolling one has dropped.
    Save £12k in 25 No 49
    PB Win 21 £225, 22 £275, 23 £900, 24 £750 Balance Dec 25 £32.7K  
    Plan to move to Denmark for FIRE by Autumn 2025 “May your decisions reflect your hopes not your fears”
    New diary aiming for fire https://forums.moneysavingexpert.com/discussion/6414795/mortgage-free-now-aiming-for-fire#latest

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