Who is my electricity supplier?!

neilj1984

Hello all,

I moved into a flat in October last year. Relatively new property, but not new build, other people had lived in it prior to me. I got my move in pack from the management company, which said the electricity supplier was British Gas. They also supplied a picture of my meter, which had a tag with my flat number on it.

I signed up with BG, only to later receive an email from them saying they didn’t supply the electricity. I called them and explained that the management company had said they were, so could they double check. They said it was in fact Eon. I called Eon, who said it was BG. I once again called BG, with my serial number, who said that my serial number was for another flat, for which they did supply the electricity. They gave me what I think was called an NPAN number (I might be wrong with the name of it) and said to contact the distrubuter.

I contacted the distributor for the area with the NPAN number, who again said my supplier was BG. I called BG once again, to be told the same thing they’ve always said; they’re not the supplier. They also said I could do a burn test to check which meter was mine by turning on all of the appliances, the kettle in particular, and checked which meter had the light flashing the most. This didn’t help at all, all of them were flashing like a rave.

I decided to leave it for a bit, as I was getting nowhere. I’ve lived in enough places to know that the supplier usually sends a bill to “the occupier” and that would clear it all up. Four months down the line and still nothing.

I’ve been putting money away for an eventual bill, but I’m at a loss for what else I can do to actually find out who to pay. It’s not usually a case that you have to chase people to ask them to send you a bill.

Does anyone have any advice on how I can sort this?

House_Martin

The kettle burn test will work 100% of the time. Note when the flashing lessons a lot as it surely will the exact second the kettle is switched off. You need to be watching for the flashes to slow down.You cannot sort this until who s meter is who s is established.
Virtually impossible for a neighbour to be switching a kettle on and off at that exact time.Try again to establish your meter. Two people on their mobiles are needed if the meter is away from shouting distance from the kettle boiling and switch. off. Do it a couple of times and it will be clear if you are at your meter or neighbours.

macman

It's an MPAN number

molerat

The kettle test will work but you obviously have to be sensible in choosing when to do it. Sunday lunch time is not good as everyone will be cooking their Sunday roast and using loads. Pick a quiet time when most people are out.