Section 75 rejected - bank say I need to pursue my

suzie_q

Thanks for all your replies- I have just Googled the MasterCard reason codes for using chargeback and wonder if my case would meet reason 55 - Non-Receipt of Merchandise?

My order was returned from the UPS access point (it was a shop to answer another query above that I missed - sorry - the shopkeeper was turning his shop upside down looking for it) and so I have not received the merchandise that I ordered or been given a refund.

Or is it not that simple?!

Thanks for all your help - I have never had an issue like this before and so am learning about all this from scratch.

DCFC79

suzie_q wrote: »

Thanks for all your replies- I have just Googled the MasterCard reason codes for using chargeback and wonder if my case would meet reason 55 - Non-Receipt of Merchandise?

My order was returned from the UPS access point (it was a shop to answer another query above that I missed - sorry - the shopkeeper was turning his shop upside down looking for it) and so I have not received the merchandise that I ordered or been given a refund.

Or is it not that simple?!

Thanks for all your help - I have never had an issue like this before and so am learning about all this from scratch.

You have posted the same response twice.

No harm in contacting GoPro on social media.

unholyangel

suzie_q wrote: »

Thanks for all your replies- I have just Googled the MasterCard reason codes for using chargeback and wonder if my case would meet reason 55 - Non-Receipt of Merchandise?

My order was returned from the UPS access point (it was a shop to answer another query above that I missed - sorry - the shopkeeper was turning his shop upside down looking for it) and so I have not received the merchandise that I ordered or been given a refund.

Or is it not that simple?!

Thanks for all your help - I have never had an issue like this before and so am learning about all this from scratch.

Its not that simple. That is why I asked if you were sure the bank had dealt with it as a s75 claim and not a chargeback as the banks response is what I would expect from a chargeback and its not unheard of for banks to try a chargeback when their customer asks them to start a s75 claim.