MSE News: Tesco takes payments months later

badmemory

AndyBSG wrote: »

One other thought, how the hell have Tesco gotten my name and address details from my contactless debit card purchase to enable them to write to me? Surely if I make a contactless card payment the vendor shouldn't be able to get my home address from that?

I think i'm actually more concerned about that than I am about the fact they've just taken over 100 quid almost three months after I bought the goods

Did you use your clubcard for the transaction too? I assumed that that is why they have only told some of those affected. But then we know what assume did don't we?

AndyBSG

badmemory wrote: »

Did you use your clubcard for the transaction too? I assumed that that is why they have only told some of those affected. But then we know what assume did don't we?

Yes, I phoned up again and had confirmation that only those who used clubcard have been notified.

Whole thing is a bit of a fiasco as when I phoned up first time I got told a whole list of transactions that were affected.

When I phoned second time I asked for them to confirm the transactions they had outstanding for me and when they would be collected.

Got told a completely different list of transactions for a completely different value.

So far they have collected 2 payments so I have no idea how many more are outstanding, when they will be collected or if the first listor second list I was given is actually the correct one.

spy

I've had a smililar issue recently with a different retailer. I have a Halifax MasterCard which I only used abroad. I went on holiday in September and once back didn't use my card again and paid my September statement which I thought included all my transactions. I checked my October statement but then didn't look again for several months as I hadn't used the card. Then last month I loooked at the statement and was surprised to see an outstanding balance. When I looked through the statements there was one transaction that was charged to my account in November, 2 months after the transaction date. I dont understand what could have happened as there was another transaction from the same retailer that appeared on the bill straight away in September. It was only about £15 but means I have been charged interest and could affect my credit rating as I didn't pay the bill. Obviously I should check the statements each month but as I hadn't used the card I didn't think it necessary - maybe I should go back to paper statements as then I would just open them and have a look but when you have to log on to a website you use so rarely it's not so easy.:(