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MSE News: Tesco takes payments months later

edited 30 November -1 at 1:00AM in Food Shopping & Groceries
23 replies 4K views
MSE_Megan_FMSE_Megan_F Former MSE
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edited 30 November -1 at 1:00AM in Food Shopping & Groceries
Tesco has apologised to customers after taking up to three months to process some payments made in 300 of its Express stores - leaving some shoppers overdrawn...
Read the full story:
'Tesco takes payments from customers' cards MONTHS after they went shopping''
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  • harz99harz99 Forumite
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    Does nobody keep and check their till receipts against their CC bills or bank statements any more?
  • harz99 wrote: »
    Does nobody keep and check their till receipts against their CC bills or bank statements any more?

    Exactly. While not condoning Tesco's late payment collection, how did these people not realise the money was owed? Or perhaps they did but are hoping that if they complain they will be let off.
  • mjm3346mjm3346 Forumite
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    If people "run a tight budget" they should know payment has not been taken and even if they don't it still needs to be paid - chancers trying to get something for nothing

  • aj23_2aj23_2 Forumite
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    harz99 wrote: »
    Does nobody keep and check their till receipts against their CC bills or bank statements any more?

    I do every month when my paper statement comes in!
  • aj23_2aj23_2 Forumite
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    This happened on a BA plane. They didn't take payment for the food for 6 weeks after our flight. But I could see it hadn't been processed so I was expecting the charge at some point.
  • badmemorybadmemory Forumite
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    Whilst I do think that this late payment collection is very bad from Tesco, surely if you can't keep track of what you spend on cards you should stick to paying with cash, then when it's gone it's gone.
  • Thank goodness most readers have taken a common sense attitude to this non-news item. Please MSE do not feed the mindset that this is someone else's fault. Tesco does not manage these customers bank accounts, the shopper does. This website is for grown up people taking responsibility for their spending. In 'olden' days when cheques were still often in use, people could take up to six months to cash them, but the buyer still knew they had spent the money...so please no more silly articles trying to make a sensation over nothing.
  • SystemSystem
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    Something similar happened to me at a Sainsburys a few years back. I paid with a credit card two days after my credit card was issued, so didn't see my statement six weeks after it happened. I was charged twice. It affected just two banks credit cards for about a few hours. As I binned the receipt as just had no clothing, electrical or other general merchandise items on it, I helped the CSA on the customer services a rough time and which till I went through. I knew the checkout was one by the deodorant as had a £x off £y and was 70p short and grabbed a can.
  • edited 14 February 2018 at 7:23AM
    worldtravellerworldtraveller Forumite
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    edited 14 February 2018 at 7:23AM
    How many of the people affected, many of whom clearly, from their comments in the article, run very tight budgets and watch their bank accounts closely, actually contacted Tesco to inform them that they hadn't yet charged them for the goods that they'd purchased, when they noticed it weeks/months later? :whistle:
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  • consumers_revengeconsumers_revenge Forumite
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    'I run a tight budget!, this has left me with little money'


    so tight a budget in fact Ive got no ****ing clue where the extra money I didn't pay out in December came from or where it got spent!!!!
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