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Paid ticket and got a parking charge notice

Hi
I was wondering whether someone could help me. We stayed on an APCOA parking spot in Manchester Victoria Station. Took us 10 minutes to find a spot get the child's pram and bits and pay. We stayed for 10 minutes short of the stay we had a tocket for and left. When we left we had not overstayed.
We have returned from holiday to a parking charge notice with a photo of us leaving and exiting the car park facility in early Jan. Before we went on holiday we had the car valeted and do not have the ticket to show as evidence.
Do I have to appeal and if so looking at the MSE template it is not for people who have paid their tickets and been mistakenly fined. How can I sort this situation out???

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