Shop direct - very

kubaroo

Hi guys, ive got account with Very, ive complained to them about PPI about 2 years ago, they send me back i cant get anything. Few days ago they send me an email, that they changed something in the way how they refund for PPI and i might be able to get some back.

Did any of u had same situation and applied for PPI to shop direct and get money back?

xxlozxx

Yes I've just successfully claimed from them and received cheques totalling £2500:T

Bev101

I contacted Shop Direct around Xmas 2017 just an initial enquiry as to wether I!!!8217;d ever had ppi or not on two old accounts. They wrote back fairly quickly advising that yes i did have two accounts with ppi one where the ppi had ran for 1 year 1995-1996 and another from 2001-2004 and they would look into them. I didn!!!8217;t even complain. Couple of weeks ago they wrote to say both complaints upheld and redress being calculated. Now, I didn!!!8217;t expect thousands because from memory I knew the balances were never huge but given the timescales I thought it would be around £500. Today they wrote back saying total redress for BOTH accounts including 8% interest minus tax will be £107!!!!! Iv asked them for statements and a breakdown of how they have reached this figure but they just keep saying it!!!8217;s definitely correct. Must have exchanged 20 emails today requesting how they reached their figures and they still kept saying redress was correct. Also they said that the 8% compensation rule is retail and differs from the banks redress??
Total premiums they say were £55 and total 8% comp is £66 !! Iv asked for statements and they said they will request SARS for me and waive the £10 fee.
Should i ask the ombudsman to look at this because i just feel that they!!!8217;re not being truthful? Or do i just accept what they say?

[Deleted User]

Wait for the results of those SARs before doing anything. If, as expected, all they show you paying in PPI was £55 then that's all you will ever be refunded I'm afraid.

Remember PPI on credit cards was only paid when the account had a balance. So if you rarely had a balance (or generally paid the bill during the interest free period) then it's not so unlikely that you paid only a small amount.

Don't expect the SARs to contradict what the Bank have told you unless there has been a very big mistake. They are definitely being "truthful" in that the figures are what their records show.

Unless you can produce evidence of your own to contradict what the bank have offered, going to the Ombudsman will not net you any more.