How can an account be protected

xylophone

So when he was told he couldn't withdraw money because the other trustee hadn't signed, he removed her from the trust completely.

The Trustee/beneficiary hasn't removed the other Trustees so the mandate stands?

And the clerk should not have issued a card on an account with more than one name without checking the mandate?

2tosign

Thanks xylophone. I just hope I can get FOS to see it that way. I'm only at the first stage of the process with them so I think it goes to someone more experienced next.