NEW BLOG. Featuring tips and pics from pet owners of the MSE Forum, we present to you Homemade pet toy ideas. Take a look
Tube Delays: How to get a refund

292 Posts

This is the dedicated discussion thread for our guide:
Click reply below to discuss the guide. If you haven’t already, join the forum to reply.
Thanks folks!
Click reply below to discuss the guide. If you haven’t already, join the forum to reply.
Thanks folks!
0
This discussion has been closed.
Latest MSE News and Guides
Replies
As directed I entered my details into the website and kept an eye on my TfL account.
I didn’t see anything going through my TfL account but noticed some transactions direct into my bank account and was wondering if they were the result of the reeclaim website.
Has anyone else had refunds from reeclaim? If so, how did they appear on your bank statement?
Also, does anyone know how to withdraw permission from reeclaim if, for whatever reason, you want to stop using the service?
+1 for this.
When the tube is very delayed, you always hear an announcement advising to seek alternative routes. Alternative routes generally means slower routes (e.g. buses rather than tube). As soon as you do that the TFL computer says no your journey did not take longer than expected...
Maybe I’ve just been lucky with my previous claims then. I use public transport a lot for travelling around London for work, and have had quite a few successful claims.
I’ve also submitted refund requests to Great Northern and Thameslink and they’ve been accepted too.
I reckon I get back about £110 or so a year from keeping an eye on delays and submitting refund requests.
Well that would depend on why you were getting a refund.
How can I disconnect from your service?
Simply email with a request to cancel our service and we will terminate your connection within 3 working days.
(clicking on the email link actually opens a Contact Us page)
(Yet the week before - when the Northern line jammed up - I got a refund in 48 hours because I stayed on the Tube and changed lines instead).
I suspect it's something to do with TfL introducing ReCaptcha software on their website - but it's frustrating that Reeclaim has not emailed users to tell them about this. I'm now submitting delay refund requests manually.
I take it you do not have real world experience of this.
As someone who does I have found TFL customer services to be first class most of the time
If of course you have been using a third party this may explain your lack of success