welsh water default

lylajean

please can some one help me I've checked my credit report today and their is a default notice on my report from welsh water dated 13-1-16 for £2602 the debt in question is from a previous address and after a phone call to welsh water its due between 25-2-14 to 12-2-18 which is today. i MOVED out of this address august 2015 and my husband set up a new water bill for the new address but as he called he did it in his name.
welsh water are refusing to accept that i am not liable for this debt, they said as i didn't tell them i had moved the correct way then I'm liable for the whole amount over the last 4 yrs up to today when they "closed the account" i told them i had lots of proof that i moved house council tax bills rent agreement bank statements etc. they said it doesnt matter they kept saying I'm liable i didn't receive any post letters defaults as i wasn't living their and wasn't aware i had a account with them at the old address
the old landlord has agreed to write a statement saying when i moved out and the girl who currently lives their has never paid a water bill..

im lost as what to do. the debt isn't mine nut welsh water INSIST it is.

National_Debtline

Hi lylajean


While it is true that you should have told Welsh Water when you moved out of your old address, it sounds like you can provide plenty of evidence that you have not been living in the property since August 2015. If Welsh Water still don't accept this you can make a formal complaint. Follow their complaints procedure first, but if you are not happy with their response you can contact the Consumer Council for Water https://www.ccwater.org.uk/make-a-complaint/.


Susie
@natdebtline