new seller how do i claim my money help please?

ginjim

've just sold some stuff on ebay and have no idea how to claim my money
i have followed links through email but my account is still zero.
am i doing something wrong?
they have paid me but i cant see the money anywhere
You've still got funds!


On Oct. 15, 2007 you received 61.50 GBP from [EMAIL="xxxx@gmail.com.After"]xxxx@gmail.com.After[/EMAIL] you sign up for a PayPal account you will not only have access to the money sent by Mr x, you can also use your account in the following ways:

- Send Money to anyone with an email address
- Pay for over 3,000,000 eBay auctions
- Shop at more than 30,000 websites that accept PayPal

Or you can just withdraw your money directly to your bank account.

With all the ways for you to use PayPal, claim your funds today by clicking on the link below:


www.mm

Note: If you do not claim your money by Nov. 14, 2007, this payment will be automatically cancelled and the money will be returned to [EMAIL="xxxxx@gmail.com's"]xxxxx@gmail.com's[/EMAIL] account. In addition, [EMAIL="xxxx@gmail.com"]xxxx@gmail.com[/EMAIL] has the option to cancel this payment at any time until you have claimed.

Thank you for using PayPal!
The PayPal Team


this is the email i recieved

frivolous_fay

Ok, it sounds like you've offered paypal on your listings, but have you opened a paypal account?

You really need to now, or things are going to get really complicated! And it will probably have to be a premier one.

ginjim

ive had a paypal account for years

frivolous_fay

Did you enter the correct paypal email address on your listing for that paypal account?

frivolous_fay

Are you positive it's a genuine paypal email? Does My Ebay show they've paid?

ginjim

the items are being shown as sold and pending payment although i have had emails to say they have paid

just dont know how to claim my money

frivolous_fay

Ok, sounds like two possibilities:

1) you gave the wrong email address for your paypal account
2) you don't have a premier account.

Either of the above possible?

ginjim

ok i dont have a premier account
and i have no idea what paypal account they sent it to
al li have done before is change ebay hotmail account form .com to .co.uk
i have paid out of paypal no problem
is

frivolous_fay

Ok, they would have paid into the account linked with the email address you gave on the listing. If you didn't show the right address, then it's gone to an address not linked with your account. It should be possible to add that email address to your paypal account, then claim the payment, but THEN you'll probably need to upgrade your PP account.

I take it you displayed the paypal logo on your listing? This means your buyer may have paid by credit card, which means you must have a premier account to accept the payment.

ginjim

aha thanks alot added my .co.uk to paypal and can see them now
many thanks