Freesat out of sync

suki1964

I can't check now cos the grandkids are sat watching but I'll have a look ASAP

Read there on the links others are reporting all back to normal

System

I have emailed Freesat:-

Hi. Yesterday and today 10th/11th Feb. I like many other users of Freesat, were more than concerned that programs being shown, were totally out of sync with those being advertised. This resulted in many people being able to record the programs they had set their recorder to record, or to record "on impulse".

Last evening, threads started to appear on the Forums of Martin Lewis's Money Saving Expert and Digital Spy. It became apparent that this problem was widespread and therefore nothing to do with an individuals appliances.

Some users highlighted that of late, some series recordings had episodes missing, many have experienced instances where recording commenced several minutes after transmission, leaving them with an incomplete program.

I'm sure you would agree that this is something users of Freesat didn't sign up for. Because Freesat failed to issue a statement on either of it's Facebook page, Twitter or indeed their own website, it lead to severe concern with people unsure if they should re-set their appliances.

Thankfully, as I pen these words, it appears the problem has been rectified.

What I would respectfully suggest is this, should you be aware of an issue within your system that could possibly have an impact on a user of Freesat, that you set up an explanation on your website which might allay fears of an individual thinking their appliance was at fault.

I trust you will receive this email in the context in which it has been sent, as a constructive comment.

I do intend making it available to those forums that have relevant concerns.

tronator

Depending on what PVR you're using, it might be worth looking into SchedulesDirect. The guide data is consistent across channels and includes things like season, episode, actors, rating, category, original airdate, ...

I use it now for 2 years with MythTV and don't look back. It's $25 a year and they also have a 7 day trial.

System

tronator wrote: »

Depending on what PVR you're using, it might be worth looking into SchedulesDirect. The guide data is consistent across channels and includes things like season, episode, actors, rating, category, original airdate, ...

I use it now for 2 years with MythTV and don't look back. It's $25 a year and they also have a 7 day trial.

In my opinions n, no-one should have to do anything to receive what they've paid for initially.

tronator

islandman wrote: »

In my opinions n, no-one should have to do anything to receive what they've paid for initially.

In a perfect world...

In the meantime you can live with the problems you have or do something about it. I chose the latter.

And where does it say you paid for the EPG? You pay to receive the TV channels, the EPG is a freebie on top.

The main problem is, that the EPG is provided by the TV channels. That means they can put in whatever they want. There's no standard which says what should be included and in what form.

System

tronator wrote: »

In a perfect world...

In the meantime you can live with the problems you have or do something about it. I chose the latter.

And where does it say you paid for the EPG? You pay to receive the TV channels, the EPG is a freebie on top.

The main problem is, that the EPG is provided by the TV channels. That means they can put in whatever they want. There's no standard which says what should be included and in what form.

EPG means nothing to me and as no-one else has responded, guess they have dropped out of conversation.

firefox1956

EPG ??
https://www.google.co.uk/search?q=EPG&oq=EPG&aqs=chrome..69i57.2482688j1j7&sourceid=chrome&ie=UTF-8

System

firefox1956 wrote: »

EPG ??
https://www.google.co.uk/search?q=EPG&oq=EPG&aqs=chrome..69i57.2482688j1j7&sourceid=chrome&ie=UTF-8

Oh yes, we have that, used it to pre-set our recorder. Thanks though

System

islandman wrote: »

I have emailed Freesat:-

Hi. Yesterday and today 10th/11th Feb. I like many other users of Freesat, were more than concerned that programs being shown, were totally out of sync with those being advertised. This resulted in many people being able to record the programs they had set their recorder to record, or to record "on impulse".

Last evening, threads started to appear on the Forums of Martin Lewis's Money Saving Expert and Digital Spy. It became apparent that this problem was widespread and therefore nothing to do with an individuals appliances.

Some users highlighted that of late, some series recordings had episodes missing, many have experienced instances where recording commenced several minutes after transmission, leaving them with an incomplete program.

I'm sure you would agree that this is something users of Freesat didn't sign up for. Because Freesat failed to issue a statement on either of it's Facebook page, Twitter or indeed their own website, it lead to severe concern with people unsure if they should re-set their appliances.

Thankfully, as I pen these words, it appears the problem has been rectified.

What I would respectfully suggest is this, should you be aware of an issue within your system that could possibly have an impact on a user of Freesat, that you set up an explanation on your website which might allay fears of an individual thinking their appliance was at fault.

I trust you will receive this email in the context in which it has been sent, as a constructive comment.

I do intend making it available to those forums that have relevant concerns.

FROM FREESAT

Hi
Thanks for getting in touch and sorry to hear about the issues experienced with your EPG listings over the weekend. We've discovered an issue with one of our third party broadcast systems that caused some listing errors and prevented scheduled recordings on some channels, but understand that these have now been resolved.
If your issues persist then please let us know, along with the make and model of your Freesat box and we'll do our best to help.
Many thanks