Reg. Savers 5%

ColdIron

AndyPK wrote: »

Phoned them up and the answer is I have to go thru the application on the phone taking 45 mins!

If you phone them up and ask them if they can phone you back because you couldn't complete the process online they will generally agree, helps to come across friendly

AndyPK

It wasn't the cost of the phone call I was concerned with.


It was painful enough doing it online, and would be a lot worse over the phone. I didn't have all the data to hand and didn't want to start the process at 8pm!


They are open till 10pm at night I think she said.


I've surprised they have such a high satisfaction rating, Maybe its all good once you are a customer

ValiantSon

AndyPK wrote: »

It wasn't the cost of the phone call I was concerned with.


It was painful enough doing it online, and would be a lot worse over the phone. I didn't have all the data to hand and didn't want to start the process at 8pm!


They are open till 10pm at night I think she said.


I've surprised they have such a high satisfaction rating, Maybe its all good once you are a customer

I don't think their customer service is anything to write home about. The one big advantage is getting to speak to a human being straight off, rather than go through an automated system, but after that they are nothing special and their processes are antiquated. I'd say that their service is adequate.

I suspect that the high customer service ratings (in the MSE poll) comes from a lot of people who only bank with First Direct and have done for quite some time. They like the phone being answered by a human being and have no recent experience with other banks to see that things can be done more quickly and with less fuss elsewhere.