booking.com price match guarantee

mark3528

booked this 2 bedroom apt on booking .com yesterday https://www.booking.com/hotel/es/club-tarahal.en-gb.html?aid=356287;label=metatripad-link-dmetagb-hotel-235639_xqdz-5d5a5d57d900569c9725bf391ac96962_los-14_bw-022_dom-couk_curr-GBP_gst-02_nrm-01_gstkid-02_clkid-WH-4jgokK2AAAuXMzNcAAACT_aud-12601_mbl-M_pd-T_sc-2;sid=26158c3a880c4fc771e2384ae7efbc2d;age=3;age=8;all_sr_blocks=159266503_88746431_0_0_0;checkin=2018-02-13;checkout=2018-02-24;dest_id=-397851;dest_type=city;dist=0;group_adults=2;group_children=2;hapos=4;highlighted_blocks=159266503_88746431_0_0_0;hpos=4;no_rooms=1;room1=A%2CA%2C3%2C8;sb_price_type=total;srepoch=1518179097;srfid=51b70dd8728894756cbe50ea37b6ba2bb253bdadX4;srpvid=3242574ce04d0190;type=total;ucfs=1!!!hotelTmpl
then found this on hotels.com https://uk.hotels.com/ho591709/?q-check-out=2018-02-24&q-room-0-child-0-age=3&FPQ=2&q-check-in=2018-02-13&WOE=6&WOD=2&q-room-0-children=2&pa=1&q-room-0-child-1-age=8&tab=description&JHR=7&q-room-0-adults=2&YGF=3&MGT=7&ZSX=0&SYE=3
so i thought i would contact booking .com about thier price match guarantee considering there is £120 quid difference . they said that they check the price in euros and as the price is the same for both in euros that they wont do anything , cant find anything in the ts and cs about this? and my card would have been charged the amount stated on the webpages, seems a little bit misleading to me.

richardw

It!!!8217;s exchange rate fluctuations beyond booking.com control.

zagfles

What were the prices?

mark3528

booking.com are £1229 hotels.com £1114 so not exactly a currency fluctuation,

richardw

What are the prices in Euros?

zagfles

I think with hotels.com you pay upfront in GBP, but with booking.com you usually pay on arrival or whatever the hotel's policy is, in the hotel's currency.

Are you sure the booking.com price isn't EUR? And are they the same cancellation conditions?

mark3528

zagfles wrote: »

I think with hotels.com you pay upfront in GBP, but with booking.com you usually pay on arrival or whatever the hotel's policy is, in the hotel's currency.

Are you sure the booking.com price isn't EUR? And are they the same cancellation conditions?

yes both prices in gbp and same cancellation conditions, have given up anyhow the price match guarantee is a lie and i wont be useing booking.com again

richardw

If the bookings are both pay now then the price in GBP is relevant. If either booking is pay later at the property then the price in EUR is relevant.

zagfles

mark3528 wrote: »

yes both prices in gbp and same cancellation conditions, have given up anyhow the price match guarantee is a lie and i wont be useing booking.com again

I've just tried a booking on booking.com and the price is charged in EUR. As booking.com usually work.

It says "You will pay the property in the property's local currency (€). The displayed amount (in GBP) is indicative and based on the exchange rate at the time of booking."

I think hotels.com charge in GBP.