Wellindal unethical behaviour

HayHoSunshine

Wellindal is an online store. Ordered a CD player from them for my elderly near-blind mother for Christmas. It never came. Still no refund. Request to communicate with a manger and/or be given a phone number has been ignored.

Wished I'd read the shocking TrustPilot reviews before buying from them as they're messing me around too now.

My question is, how can a company keep trading this way and what can I do to bring justice, and stop others from being effectively stolen from?

unholyangel

How did you pay and how much?

Diamandis

You would need to look at seeing if your bank or credit card provider can assist as they are based in Spain.

DoaM

As it's a CD player I'm going to guess it is less than £100.

Don't delay - contact your card provider and raise a chargeback claim for non-delivery of goods hence breach of contract by the seller.

HayHoSunshine

Have followed your advice with my bank and a refund is due within a few days. Happy news! I understand Wellindal can raise a dispute

Dibbler6

AVOID this company!!! So many bad reviews.

Ordered several products on March 14th 2018.

Most items delivered over 3 weeks later.

One item Missing - chased it 10th April

Received email 12th April
"We will refund the respective amount through the payment method you used. You should receive the refund within the next 14 days."

Chased again 3rd May
Reply email 3rd May
"I apologise. There was a delay in refunds due to an issue in our payment platform, we are working to solve it and you will receive your refund as soon as possible."

Chased again 14th May
Received email 14th May
"First of all, we apologize for the delay.

I've resend your claim to the finance department that will verify what is happening with your refund. This week everything should be normalized.

We apologize once more."

Today a further week later - No update and Still no refund.

So now chasing again and posting this on as many review sites as possible

RogerBruton

I've the same problems with Wellindal. I am in France. My bank (Credit Agricole) and Mastercard seem to be unwilling or unable to do anything. :mad::mad::mad::mad::mad:

LadyDee

HayHoSunshine wrote: »

Wellindal is an online store. Ordered a CD player from them for my elderly near-blind mother for Christmas. It never came. Still no refund. Request to communicate with a manger and/or be given a phone number has been ignored.

Wished I'd read the shocking TrustPilot reviews before buying from them as they're messing me around too now.

My question is, how can a company keep trading this way and what can I do to bring justice, and stop others from being effectively stolen from?

They keep trading this way because people don't do their research before they rush in to nab that bargain!