Canada Square - Egg - require proof of name change

ng1412

I wrote to them last month with details of my claim for PPi and they have responded stating I need to send them proof of my change of name (due to marriage). I’ve not had to do this with any other PPi claims. Anyone else experienced this? It’s such a bloody faff...

dunstonh

If your name has changed since you were paying the PPI and they were never told of the name change when you were a customer, then they are required to identify you before handling the complaint.

If you changed you name whilst you were a customer or are still a customer, then you would not expect to be asked this.

ng1412

Thanks, it!!!8217;s just strange that I haven!!!8217;t been asked that by the Halifax, Barclaycard or Santander and they are all identical PPI (historic) claims.

dunstonh

ng1412 wrote: »

Thanks, it!!!8217;s just strange that I haven!!!8217;t been asked that by the Halifax, Barclaycard or Santander and they are all identical PPI (historic) claims.

They were incorrect in doing so if no checks were made. However, some banks (mainly the larger ones) can run electronic ID checks and check the marriage register.