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Claiming PPI from Standard Life Bank

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I have tried to claim PPI from my Standard Life mortgage from 2004. But I'm told the bank doesn't exist and I have to claim through Barclays Bank. They of course tell me I must claim directly to Standard Life. Has anyone else had the same problem and managed to get around the problem?

Comments

  • Thanks, but as it's a Freestyle Mortgage' Standard Life will not even let me past the first person.
  • dunstonh
    dunstonh Posts: 119,595 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Did you actually have PPI (or was it life assurance)?

    Standard Life bank was a lender available to brokers. Was your mortgage arranged directly with Std Life or via an adviser/broker?
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • The first one was arranged through a broker, the second was direct with the bank over the phone
  • dunstonh
    dunstonh Posts: 119,595 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    rhinogs wrote: »
    The first one was arranged through a broker, the second was direct with the bank over the phone

    When was the PPI sold? (i.e. by the broker on the first one or on the second)
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • My memory is that it was included in both, but ended when I changed mortgage providers
  • dunstonh
    dunstonh Posts: 119,595 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    rhinogs wrote: »
    My memory is that it was included in both, but ended when I changed mortgage providers

    The point of sale is the date that matters. Not the period it was paid over. As this was bought pre-regulation, there is no-one to complain to.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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