Attempt to cancel my moms contents insurance

pauls100

I deal with my moms insurances and usually pay with my credit or debit card , avoiding where possible auto renew . A Tesco renewal has just come up and I attempted to inform them that renewal was not required ( as we have better terms elsewhere) but they insisted on speaking to the policy holder which is normally not a problem but mom is currently in hospital. I understand them wanting to speak to her, data protection and all that, so I changed tack and said that the auto renewal ( which I had missed) was on my card and I was not prepared to give my consent to its use.
They then told me that I must have given consent to the auto renew, which I did not explicitly, and therefore the policy holder must inform them. They said I could cancel the payment with my bank but the policy would still renew and would then show a debit. At this point I gave up.

My question is, are they correct in refusing to listen to me about my credit card and implying that because I was supposed to have agreed to auto renew that they could ignore my wishes unless someone else tells them to the contrary.

BorisThomson

Yes, they are correct. You did read the original terms and conditions I trust? You'll have ticked to say you did.

Is your mum able to sign a letter? If so you can cancel that way.

If you're having to manage your mother's financial affairs you should look into power of attorney.

scd3scd4

Or take the phone into the hospital, dial the number and let her tell them.

agrinnall

TrickyDicky101 wrote: »

*removed by forum team*

Not so easy if the OP's username is indicative of their gender!

TrickyDicky101

agrinnall wrote: »

Not so easy if the OP's username is indicative of their gender!

Amazingly, I've impersonated my wife when talking to her bank (she didn't want to do it as she wasn't comfortable dealing with their customer service team). I like to think I don't have a feminine voice but the bank staff didn't raise a (metaphorical) eyebrow

pauls100

Great thanks, just interested in the responses, I do have power of attorney but just to cancel a policy is too much hassle to prove. I have done the letter and have her (real) signature. Didn't want to bother her with the the phone in hospital but considered that.
The credit card details they have are out of date anyway, but that was not the point!