DELONGHI kettle - worth repairing or just sling it?

virgin_moneysaver

bought Delonghi kettle & toaster , about £45 each last september & the kettle will no longer work - hubby reckons by smell that the element has gone

are these things repairable, is it cost effective to repair or just buy a new one

I thought that Delonghi were a better make which is why I paid a bit more than I usually do - I expected it to last a bit longer than 13 months

derrick

virgin_moneysaver wrote: »

bought Delonghi kettle & toaster , about £45 each last september & the kettle will no longer work - hubby reckons by smell that the element has gone

are these things repairable, is it cost effective to repair or just buy a new one

I thought that Delonghi were a better make which is why I paid a bit more than I usually do - I expected it to last a bit longer than 13 months

Take it back to where you bought it from, don't worry about the "12 month warranty", as Sale of Goods Act applies, it should be of "merchantable quality, fit for purpose and as described" to die after 13 months is not, IMO, of "merchantable quality" for a kettle costing £45.
Are you sure you haven't let it boil dry ? :eek:

Your contract is with the seller not the manufacturer, although if the seller doesn't play ball it might be worth a phone call to DeLonghi, with the proviso that you can go back to the seller to exercise your rights under SoGA.

cajef

virgin_moneysaver wrote: »

I thought that Delonghi were a better make

Over the years we have had several expensive kettles, we now have a Tesco kettle which is lighter, has lasted longer than most of the others, and it boils the water just as fast.

It cost £10 for which you could buy four for the cost of one Delonghi.

virgin_moneysaver

derrick wrote: »

Take it back to where you bought it from, don't worry about the "12 month warranty", as Sale of Goods Act applies, it should be of "merchantable quality, fit for purpose and as described" to die after 13 months is not, IMO, of "merchantable quality" for a kettle costing £45.
Are you sure you haven't let it boil dry ? :eek:

Your contract is with the seller not the manufacturer, although if the seller doesn't play ball it might be worth a phone call to DeLonghi, with the proviso that you can go back to the seller to exercise your rights under SoGA.

no - theres always water in it - i'm pretty good with things like that, it had been smelling odd for about a week before it finally gave up the ghost

djohn2002uk

virgin_moneysaver wrote: »

no - theres always water in it - i'm pretty good with things like that, it had been smelling odd for about a week before it finally gave up the ghost

I've never known a kettle element to smell. Sounds more like the lead to me.

virgin_moneysaver

just thought I'd update you all - I rang Delonghi & asked how I claimed for the kettle under the SoG act, she asked what I meant, I kept my cool, spoke calmly & explained that the kettle stopped working 1 month after the guarantee ran out & it wasn;t fit for purpose, she was a bit sniffy, asked if I descaled & said that they extended most of their kettle warranties to 18 months even though the guarantee says 12 - upshot is they are sending me a new kettle & a prepaid label so i can return the faulty one

RESULT!!