Natwest Online issues

Samsung_Note2

Not sure to complain or keep mouth shut and just close account.

Basicly Switched to Natwest for the incentive,been a customer previously so fully understand how to log in etc.
However it seems someone at natwest has inputted my details incorrectly...basically when ever i go to log in it says details dont match,well they should as i know what i entered previously when registering and now when logging in.

Ok so go to enter details again to basically verify who i am with card number along with name and address,page comes up stating not all details have been filled out and a link to business address pops up.

Phone natwest and guy in call centre tells me to re-register..explain thats what im doing and this link for business postcode pops up,he says it wont as im a personal customer,explain it does and im basicly stuck.

This goes on for nearly 40 mins..i get very fed up and ask to speak to a manager,manager comes on phone and then takes down name/address along with full card number and the 3 digit security code and proceeds to register me on his PC for internet banking,including password and a 4 digit pin number.

Go to log in today and i cant log in AGAIN...phone Natwest and ask the call centre chap to do as manager did,and he laughs and said "sorry sir id be fired on the spot..you must not ever give your pin in full or allow us access to your account with your password"...once ive said im not joking about manager registering for me and then explaining exactly how he did it,chap beame much more somber and said i must raise a complaint as its a instant dismissal what the manager had done.

Now i'm stuck thinking i really dont want to get this guy sacked,but worried i cant access account...have no control over account (balance could be plus or minus and i've no clue)...however if chap in call centre does raise it his end i could end up loosing account..?

He did say repeatedly that he was sure i was mistaken as no one and certainly not a manager would do that...neither was there a log of my phone call.

Thankfully as ive stated previously my phone records..and i've just listened back to the conversation with the manager so i know it really happened and how it happend...do i raise a complaint Monday or keep quiet and just close account.:o:o

On a completely side note,the chap in call centre did say that id be entitled to compensation for the fact i've never been able to log in to online banking (had account a month approx) and should get a good bit (his words) of compensation for manager asking me to divulge passwords and pin number in full,to be be fair i did say the switch incentive would be enough and a new account.:(:(

Tanative

Personally, I would absolutely raise a complaint. No one, whatever level within banking should be asking for usernames and passwords at all never mind actually setting it up on behalf of the customer. You have to think of the position bigger picture, what if this manager is doing this to many people and then signing in and transferring the money or having access to accounts where people don't want anyone else to access. This is not about getting him dismissed, it's making Natwest aware that there is a potential issue with their online banking but then further to that, a manager has explained they will set it up for you with the passwords and security numbers etc.

All calls that are made to banks' head office are recorded and logged so they will be able to access your call and listen to the conversation that has happened.

Samsung_Note2

Thank you Tanative..its only after when you think about it,you realise what a complete pillock you've been.

Makes it worse..i closed (switched away) my last Natwest account as they blocked me from using it as i failed security,which is complete nonsense as id used it for 8 years and never had any issues.

Ok well that's me on the phone Monday Morning...:(:(