Axa Motor Insurance Robbery

colinsway

Warning! They claim to save you money by making changes online. Reality is you will be automatically screwed! I wanted to change my car for another IDENTICAL VEHICLE WITH LOWER MILES. No other changes, same risk etc. £68 Demanded....Just because they can.

When I complained, eventually got through to a manager, she could/would NOT change the charges so I cancelled the policy.
Normal ...reasonable.... charges elsewhere might be £20 max if you get a human to change the policy over the phone. These robbing parasites also impose a cancellation fee of £52 so they get you either way.That was refunded...eventually.

Be warned...AXA are out to get you...and it is automatic!

Caz3121

have you found an insurance company that does not charge any admin fees or charges under £20?
what did the documentation state regarding changes mid way through a policy?

colinsway

It's a moving target, I have no problem with reasonable charges, especially when stated clearly. This was automatic exploitation.
Everyone needs to check everything.....

FlameCloud

Underwriting rates will vary on a daily, and even hourly basis with some insurers.

You are the one varying the contract and the amount is probably made up of an amendment fee and then a re-rating of the risk. How is it in an identical vehicle- do they share the same VIN?

HHarry

Identical year of manufacture as well?

Lower miles suggests it's newer, therefore worth more, therefore a greater payout in the event of a total loss claim. And a change of car usually involves an increased risk due to its unfamiliarity.

£20 admin fee plus £48 increase in premium due to increased risk. I'm not sure it's robbery

dunstonh

Newer car means more expensive. Possbile engine change as well. Plus, it will be based on todays prices. Not those at renewal point.

Normal ...reasonable.... charges elsewhere might be £20 max if you get a human to change the policy over the phone. These robbing parasites also impose a cancellation fee of £52 so they get you either way.That was refunded...eventually.

Cutting your nose off to spite your face seems a bit pointless.

Their admin fee of £20 is reasonable. Risk premium is risk premium and not a fee. So, you cannot call it robbery.

csgohan4

not to mention the loss of NCB for this year assuming no accident for cancelling.

If your not happy with the T+Cs you shouldn't be with them, oh wait did you read them?

Aretnap

When I moved house a few months ago I got a significant refund on transferring my AXA home insurance policy to my new address, so it seems that they don't automatically screw everybody just because they can. Maybe they just do it to shouty people.

ValiantSon

I can't see what AXA have done that is so terribly wrong. They charged an admin fee of which the customer was advised at the point of sale, and then charged an increase in the premium because the details of insured risk had changed.

Nothing to see here. Move along.

colinsway

The car was the same year, same value. Nothing else changed. No change in risk. Feel free to make excuses but for those who care about money, a trivial change in policy details will cost you. This is a warning about substantial charges that are applied automatically by AXA.
Take it for what it is, a warning that you will be charged and that the online management of the policy results in EXCESSIVE fees.

forgotmyname

Curious which insurance company your going to use next if you think thats a substantial charge.