Gaggenau

Jimmithecat

My mother has a 10 year old Gaggenau oven that up until now has given good service. On opening the 46cm wide door this week the hinges broke off and thankfully my nephew was standing next to her and caught the door as it fell to the floor.
On calling Gaggenau they firstly sent an engineer (£129) who said he had never seen anything like it before as both hinges were completely fractured and it was very lucky my nephew caught the (very heavy) door. Many phone calls later Gaggenau sent out another engineer who agreed that it could have been very dangerous and it was lucky my mother had not been hurt.

The resolution by Gaggenau? As a gesture of goodwill they will pay for new door hinges but as these will take 3 hours to fit the fee for this will be £405. This is on top of the £129 call out charge for the engineer:mad:

My mother is not looking for freebies or compensation - just a reasonably priced repair to make her oven usable again.

I find this outrageous - but I guess they have the high end kitchen market tied up so are not worried about a potentially dangerous piece of equipment that they have out there as they know owners have no option of where to go next (it is an odd size oven in a built in kitchen so she is unable to buy another oven to slot in).

Sorry rant over - rubbish service though:(

BorisThomson

It's ten years old. Unless they offer an extended warranty they're not compelled to do anything.

Look for an independent engineer that can repair it, or get a new oven.

SuperHan

How much was the oven? £550 to repair a ten year old £6,000 oven doesn't seem unreasonable... I'd expect to pay more than £30 to repair a ten year old £300 oven, so a less than ten percent repair cost doesn't seem too bad.

The downside of buying an expensive item is that it will generally be more expensive to repair, as it will be made of more expensive parts and may require more specialist repairmen!