Threat to fit prepayment meter

Lioness_Twinkletoes

Smodlet wrote: »

Do you not have an online account, Lioness, to which you can refer? Does it not show bills? If you are on an online tariff, you would not receive paper bills.

I have now checked this and there is another arrears letter for a higher amount so I am assuming that a final bill has been generated but it's not on the account and I've not received a copy, not online, by e-mail or post. Plus, the arrears letter was only generated a couple of days ago. Usually my former supplier would e-mail me with notification that a bill is ready. I've not received this. Plus, the letter says nothing about capping supplies - it's actually just a final reminder. Even the arrears letters are fairly gentle. There is a 'guide' as to where we are with them - and we're apparently not at 'further action' stage yet.

I am still utterly baffled - what's the point of capping the gas supply if they leave no notification that this action has been taken? What can they hope to achieve?

Smodlet

I imagine what they hope to achieve is that you allow them access to restore your supply... And fit a prepayment meter.

I think you really need to talk to them, Lioness, to someone in authority not just some minimum wage school leaver, and find out what the hell is going on. I know many on here advocate writing letters all the time but I have always found the phone to be the best way.

Good luck.

matelodave

Use the phone to try and get a quick response and follow it up with a letter to confirm the conversation.
Always keep any correspondence, e-mails, PDFs or letters - ideally for a couple of years - dont just chuck them away.

You need to keep a diary of what's been going on, dates, times and who you've spoken to, when you've received letters, bills etc so you've got a timeline for when you make a complaint to the ombudsman. It saves a lot of confusion in the future.