Santander PPI Claim Rejected

dunstonh

debbilou wrote: »

I have also had a mortgage ppi claim rejected from santander, we took it out in 1990 with Alliance and Leicester, they rejected it for the same reasons as the first post. I keep hearing all these people saying they have received hundreds or thousands of pounds, I thought I was being good having no loans, store cards or credit cards and either doing without or saving for something.

Most MPPI complaints fail. Its not like loan or credit card PPI. It suffers fewer issues and you can still buy MPPI today. The product is not bad.

[Deleted User]

debbilou wrote: »

I keep hearing all these people saying they have received hundreds or thousands of pounds,I thought I was being good having no loans, store cards or credit cards and either doing without or saving for something.

Do note that PPI redress is primarily a refund of money already paid (with interest admittedly) , so if you didn't have any PPI or loans etc then you haven't truly lost out.

As for your mortgage PPI, that's actually a useful insurance which is still retailed today.

Julle

Hi There


I had the received an identical response in January after wait for 4 month . Not sure whether to bother taking it any further or not.






I went to the Financial Ombudsman Service and the said that is correct (after they ask me via phone if I would take I to court if the claim is rejected) but I like to take that further any advise what I can do?

[Deleted User]

Thread is exactly twelve months old.

dunstonh

happy birthday thread.

Julle

Hi There

yes I had the exactly the same letter just my name on it so I involved the Financial Ombudsman Service that was wasted time because, please see below some for their response:

That is part of the letter
I can see that the cost of the policy was £1 per £100 of what you owed on your card each
month.
Compared to other PPI policies sold around the time, it was more expensive – but it would
have covered 15% of what you owed on your card if you successfully claimed. And it
would’ve done this until you returned to work or the outstanding balance has been paid per
claim.
From what you’ve said about your circumstances, I still think you’d have found this policy
useful.
I think you could’ve been given clearer information about some parts of the policy. But,
bearing in mind what I’ve said above, I don’t think you’d have changed your mind about
taking it out – even if you’d been given more or better information.
I’ve also looked into the way your policy was sold to you. In some complaints we’ve seen,
people weren’t given a clear choice about taking out PPI. But looking at the information I
have, I think it was made clear that you didn’t have to take it out.
I've looked at the paperwork you filled in at the time. There's a section on the credit
agreement you had to sign if you agreed to take out PPI. On your agreement, I can see
you’ve signed here - so I can't say that you didn't agree to have PPI.
So, after thinking about everything you and Financial Insurance have said, I can’t see a
reason why they shouldn’t have sold you this policy – and so I can’t uphold your complaint.

Any advise what I can do next as I think Santander cannot get away with that.

[Deleted User]

What is it you think they've 'got away with'?

-taff

The only thing you can do now is escalate your omcplaint to an actual Ombudsman, but they don't often disagree with the adjudicator.
They've said you had a financial need for it and it wasn't missold in light of that need, so that means you had no savings or sufficient sick pay or other insurances to cover the debt if you fell ill or were made redundant.
Nothing wrong with that decision.
Having PPI is not necessarily a bad thing and just because you had it, it doesn't mean you get it back, You are not claiming anything back, you are complaining it was missold. in your case, the ombudsman decided you weren't

Nasqueron

Julle wrote: »

Hi There

yes I had the exactly the same letter just my name on it so I involved the Financial Ombudsman Service that was wasted time because, please see below some for their response:



Any advise what I can do next as I think Santander cannot get away with that.

Get away with what? The FOS have reviewed your case independently and explained that you chose to have the cover and were not miss-sold. What do you think they did wrong?

Bermonia

All seems fairly straightforward you complained, and it was rejected on the grounds that there is nothing to suggest that you were mis-sold PPI - unless you have any new information or evidence then it would be pointless asking for an ombudsman to review... unless of course you want to wait a further six months or so to be told no again.