Wish I had stayed with Expedia

pattycake

Torment you? Talk about a mountain out of a molehill. There are twin rooms in the hotel you have chosen. The hotel will allocate rooms a couple of weeks before your holiday. Contact them at that time and make your request in an appropriate tone.

In my extensive experience of package holidays, it!!!8217;s s the double rooms which are in demand. Couples want to be together. In reviews it!!!8217;s s the lack of such a bed which causes complaints.

Calm down and put the situation in proportion.

Westin

I am experiencing the same problem as above when posting and noticed it on other posts.

For some reason if you type an apostrophe the MSE software is recording it as a jumble of characters - it!!!8217;s s.

pattycake

Westin wrote: »

I am experiencing the same problem as above when posting and noticed it on other posts.

For some reason if you type an apostrophe the MSE software is recording it as a jumble of characters - it!!!8217;s s.

Annoying isn’t it!

elsien

I've booked twin room through Expedia, and on arrival been allocated double. If the hotel is full there's then not much you can do about it.
So even going through Expedia there's no guarantee.
But if it's someone you're happy to share a room with, sharing a double bed isn't a massive step up. It's not ideal but it's not the end of the world. And you can always put pillows down the middle if you feel that uncomfortable about it.

ETA I hope you're not scattering capital letters in your emails to customer services etc. It does tend to make people look a little unhinged.

k3lvc

elsien wrote: »

I've booked twin room through Expedia, and on arrival been allocated double. If the hotel is full there's then not much you can do about it.
So even going through Expedia there's no guarantee.

But the OP doesn't think the T&C's of Jet2/Expedia/Hotel apply to them and they want a guarantee :mad:

teezie

Depending on what country you're travelling to (assuming JET2 that it would be abroad), in my experience quite often a 'double' is two twin beds pushed together, and even when we've booked a double room, we've found 2 beds with a small table in between and we've had to move a bit of furniture around!

ChrisK....._3

k3lvc wrote: »

But the OP doesn't think the T&C's of Jet2/Expedia/Hotel apply to them and they want a guarantee :mad:

Just because it's legal doesn't not preclude it from being poor customer service. Tesco want their customers to shop with confidence, JET2 just want your money by whatever means possible. If someone booked my hotel for June and hours later changed their mind I would just give then their money back. I would sooner my last 3 rooms were taken by people who wanted to be there.

jpsartre

Asking you to adhere to the terms of what you purchased is not poor customer service. Jet2 is holding up their end of the bargain, it's you who is wanting to back out of what you agreed to.

ChrisK....._3

jpsartre wrote: »

Asking you to adhere to the terms of what you purchased is not poor customer service. ....

Not necessarily but...

ChrisK..... wrote: »

Just because it's legal doesn't not preclude it from being poor customer service. ....

jpsartre

My argument wasn't that because it was legal, it was therefore good customer service. I can think of plenty of legal things a company could do that would be poor customer service. But asking that the customer lives up to their end of the bargain they agreed to is certainly not one of them.