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Hastings Direct
Withers78
Posts: 1 Newbie
Never ever use this company. Rip off merchants. My car has been scrapped but instead of a piddly £20 ish refund no....they charge me a £45 cancellation fee and I owe them to cancel! Team leader was a waste of space. Would have got more help from talking to my dog that him!! Registered a complaint but looking at these reviews don't expect much! Car drivers don't use the company. Then they may have to become more customer centric!
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Comments
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You will have agreed to this when accepting their ts and cs when buying the policy.
They do have a rep who gets alerted whenever they get mentioned here so expect him to pop in on a damage limitation visit soon.
You will be able to escalate your complaint to the FOS for their adjudication if you are unhappy with their reply or they ignore you for 8 weeks.
But if you did agree to their fees originally don't hold your breath this will have a happy ending0
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