BT Home Hub 6 - couple of issues

motorguy

We've two problems with our HH6 i'm hoping someone can advise on

Issue 1 - Connection
It periodically loses contact with our wireless home plugs. It takes about a minute to come back. All devices using that particular homeplug will lose internet access. I've experimented with having two homeplugs in the room - a new Devolo and a TP Link - and maybe once a day or so, it'll lose its connection to it. I can instantly swap to the other homeplug at it'll work, but then at some point that one will exhibit the same problem. The device will connect to the wireless homeplug no problem, its just that the homeplug seems to lose its connection to the HH6.

Issue 2 - Streaming
We can stream generally with no problem however specifically BBC IPlayer occasionally "stops". Takes a couple of minutes to itself and then it will allow us to continue. Usually half way in to a one hour show and even when its set to HD not 4K output. Netflix, Showbox, Amazon all work fine.

If i use a broadband speed checker i can get around 28MB/s so speed is good.

Anyone any thoughts on either issue?

System

The first issue is the TPLink plugs. I have them here and one will occassionally lose contact with the main TPLink adapter that is connected to the router. It isn't the main one as the other TPLink adapter I have doesn't lose connectivity.

In regards to the second issue if everything else is working fine it may just be an issue with the BBC or the iPlayer app if its on a Smart TV. Netflix and Amazon all use more bandwidth than the BBC iPlayer.

As for Showbox, I'd personally not admit to using that if I were you given its an illegal service that streams nothing but pirated content.

motorguy

Tarambor wrote: »

The first issue is the TPLink plugs. I have them here and one will occassionally lose contact with the main TPLink adapter that is connected to the router. It isn't the main one as the other TPLink adapter I have doesn't lose connectivity.

Like you, the TP Link was my first thought, however as per my original post i bought a Devolo and set it up in the same room and it does exactly the same thing.

Its like the HH6 stops talking to the home plug for around 30 seconds then starts again. Might work for a day before it does it again, but when it does, all devices linking to that homeplug will lose their connection.

Tarambor wrote: »

In regards to the second issue if everything else is working fine it may just be an issue with the BBC or the iPlayer app if its on a Smart TV. Netflix and Amazon all use more bandwidth than the BBC iPlayer.

True - its quite odd. I will maybe try running iPlayer through a different source and see what it does.

motorguy

Tarambor wrote: »

As for Showbox, I'd personally not admit to using that if I were you given its an illegal service that streams nothing but pirated content.

It may be an illegal service, however is it illegal to stream?

My understanding was that its not. Its illegal to download, but not to stream.

It would be once in a blue moon we'd watch it anyway so wouldnt be a loss if we stopped using it. We're big in to Netflix, iPlayer and Amazon.

esuhl

I've had a few weird issues where flaky DHCP servers cause problems with IP allocations.

You could try setting a static local IP address on your router and homeplugs to see if that makes a difference.

takman

motorguy wrote: »

It may be an illegal service, however is it illegal to stream?

My understanding was that its not. Its illegal to download, but not to stream.

It would be once in a blue moon we'd watch it anyway so wouldnt be a loss if we stopped using it. We're big in to Netflix, iPlayer and Amazon.

Streaming is downloading the only difference is that when you stream it gets deleted after you watch it.

motorguy

takman wrote: »

Streaming is downloading the only difference is that when you stream it gets deleted after you watch it.

I know that however has there not been a ruling to say that streaming is not illegal?

motorguy

esuhl wrote: »

I've had a few weird issues where flaky DHCP servers cause problems with IP allocations.

You could try setting a static local IP address on your router and homeplugs to see if that makes a difference.

Ok, thanks i'll look in to that.

spenderdave

Related - my HH4 decided this afternoon, possibly after an internet reconnection, to lose its Ethernet connections (wireless seemed OK). Investigation showed it to be DCHP related and it was not allocating IP4 addresses to the Ethernet. Several router reboots and power downs later it started working again. It does seem DCHP is a bit flaky in the Home Hubs.

takman

motorguy wrote: »

I know that however has there not been a ruling to say that streaming is not illegal?

Not that i know of and it would have the opposite effect of stopping piracy. At the moment at least if someone downloads or streams copyrighted content they can send them a letter and "catch" them without visiting them. If streaming was allowed then it would be impossible for them to tell if someone is storing the content or not unless they visited the house and looked at their computers.

motorguy

takman wrote: »

Not that i know of and it would have the opposite effect of stopping piracy. At the moment at least if someone downloads or streams copyrighted content they can send them a letter and "catch" them without visiting them. If streaming was allowed then it would be impossible for them to tell if someone is storing the content or not unless they visited the house and looked at their computers.

Ah but i dont think they can.

At the moment they have to physically connect to your I/P via a file that you are sharing via say utorrent and that way trace your I/P via your provider.

I dont think its the downloading that they track you on its the sharing.

I've seen a couple of those notices and they will be for a specific named file you have shared NOT the fact that you downloaded it.