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Halifax plevin

First off I'm quite clueless on this as you maybe able to tell.
After reading about plevin I lodged a claim via resolver on the 3 /12/17. I haven't heard a peep about it until an email today asking if I would like to close the case or send it to the ombudsman. I always thought that was last case scenario or is that what I do. Thanks in advance.

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,383 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Go direct to Halifax, rather than messing around with third parties.

    Resolver have probably lost your complaint down the back of the sofa.
  • dunstonh
    dunstonh Posts: 121,290 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I haven't heard a peep about it until an email today asking if I would like to close the case or send it to the ombudsman.
    So, in other words, your complaint has been rejected.
    I always thought that was last case scenario or is that what I do.

    Why have they rejected it?
    Do you feel the rejection reason is wrong and do you have any evidence to counter it?
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Mr_da wrote: »
    I haven't heard a peep about it until an email today asking if I would like to close the case or send it to the ombudsman.
    That's an automated message sent by Resolver when there is no response from the recipient of the complaint.

    I suggest you get in touch with the Bank in question and re-submit your complaint (directly) if they haven't received it.
    dunstonh wrote: »
    So, in other words, your complaint has been rejected.
    Not in this case Dunston; the E-Mail is from Resolver, not the bank..
  • dunstonh
    dunstonh Posts: 121,290 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Not in this case Dunston; the E-Mail is from Resolver, not the bank..

    Sometimes Resolver seems to get in the way rather than help.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Mr_da
    Mr_da Posts: 122 Forumite
    Third Anniversary 10 Posts Combo Breaker
    Thanks for the replies. I got home today to find a letter off the Halifax to say they had viewed my case and say I’m not eligible for ppi. Nothing ventured nothing gained.
  • Mr_da wrote: »
    I’m not eligible for ppi.
    Do you mean you never had PPI? PPI is insurance. It's not an acronym for a payout.
  • Mr_da
    Mr_da Posts: 122 Forumite
    Third Anniversary 10 Posts Combo Breaker
    Yes I had mortgage payment protection with the Halifax.
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