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Switching and worried .......
Legacy_user
Posts: 0 Newbie
Arguably, this chart has more objective inputs than just feedback from customers. Might help those struggling to make a decision about their new supplier:
https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/supplier-performance/energy-supplier-performance/compare-domestic-energy-suppliers-customer-service/
Note: the higher the rating the better.
Edit: it is worth looking at the detail as a star rating can have a large range. For example, complaints. A rating of 1 is awarded to a supplier that has more than 550 complaints per 100k customers in any given quarter. Spark; Robin Hood and Iresa have all been awarded a 1. Spark had 557.2 complaints per 100k; Robin Hood had 673 and Iresa had 1811. SSE was awarded a 5 for complaints with 39.2 complaints per 100k.
https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/supplier-performance/energy-supplier-performance/compare-domestic-energy-suppliers-customer-service/
Note: the higher the rating the better.
Edit: it is worth looking at the detail as a star rating can have a large range. For example, complaints. A rating of 1 is awarded to a supplier that has more than 550 complaints per 100k customers in any given quarter. Spark; Robin Hood and Iresa have all been awarded a 1. Spark had 557.2 complaints per 100k; Robin Hood had 673 and Iresa had 1811. SSE was awarded a 5 for complaints with 39.2 complaints per 100k.
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