vent: benson for beds,return policy and misselling

dorondj

All,

read the sticky for advice and looked through forum for help but cannot see anything.

My wife and I bought pillows last year from bensons, long story short was we were there for over an hour trying, the salesperson (obviously wanted a sale) gave us the most expensive pillows at 62.99 each and said they were the best/most comfy etc etc you can get, you will never have a problem with them. He also gave us his own discount to use.

He told us there was a 5 year guarantee on them (wear and tear and loss of comfort one assumes) however after a year of trying to use these, they are uncomfortable, giving me and wife persistent migraines everyday and aches and are just terrible. We are using 4 pound Ikea pillows instead.

Anyway I wanted to take these back however upon looking for receipt I found a t and c contract my wife signed which said no 5 year guarantee on pillows counts. How can I argue this and get an exchange for another, cheaper pillow? I do not want a refund I just want something else. We were almost false sold this pillow with promises and a discount.

Any help appreciated

D

DoaM

Well that's at least TWO boards you've posted this in ... how many others?

You do realise that this counts as :spam: activity, don't you?

theonlywayisup

Have you been back to the store to see what they say?

neilmcl

dorondj wrote: »

All,

read the sticky for advice and looked through forum for help but cannot see anything.

My wife and I bought pillows last year from bensons, long story short was we were there for over an hour trying, the salesperson (obviously wanted a sale) gave us the most expensive pillows at 62.99 each and said they were the best/most comfy etc etc you can get, you will never have a problem with them. He also gave us his own discount to use.

He told us there was a 5 year guarantee on them (wear and tear and loss of comfort one assumes) however after a year of trying to use these, they are uncomfortable, giving me and wife persistent migraines everyday and aches and are just terrible. We are using 4 pound Ikea pillows instead.

Anyway I wanted to take these back however upon looking for receipt I found a t and c contract my wife signed which said no 5 year guarantee on pillows counts. How can I argue this and get an exchange for another, cheaper pillow? I do not want a refund I just want something else. We were almost false sold this pillow with promises and a discount.

Any help appreciated

D

If you were there for "over an hour trying" pillows out I'd say that was a reasonable time to be comfortable with what you were buying was right and having used them for over a year then you've clearly accepted them. Can you prove the salesman said there was a 5 year warranty with them?

Also, have you actually ever experienced a migraine before, waking up with a bit of a headache is nowhere near, you would definitely know it if you ever have a migraine, it's far more than a bit of a headache.

DCFC79

OP what was wrong with the thread you started 2 minutes before this 1.