Mortgage Adviser job interview

Jennyi71

Hi all,

I'm newly CeMAP qualified and work in a telephony customer service role at a large retail bank.

I have an interview for mortgage adviser at TSB (not the bank I work for) in a few days. It's competency based which I'm familiar with however there is also a role play element. I've been told the hiring manager knows my experience so this will just be a fact find and the purpose is to assess my personality more than anything.

Does anyone have any insight or advice to help me prepare?

Thanks,

J

amnblog

IT would be handy if someone came along on the forum who has had the TSB interview. We have no way of knowing what the role play format and content will be.

I suspect some bonehead consultant with no experience in the role has put together a series of 'competencies' that the interviewer will be trying to assess. They will most likely be in line with the mission statement.

Our values guide us in all we do and how we do it. We are:

straightforward
collaborative
transparent
responsible
pioneering

[not exactly rocket science, not many successful businesses are complex, insular, opaque, irresponsible, and stale]

They will most likely be more interested in your being a 'safe pair of hands' rather than a genius.

if you have done telephone customer service I suspect you already have the skill set and can easily demonstrate it.

As always listening is more important than talking which can be tricky in a pressurised situation.

If it were me as preparation I would make sure I understand where TSB is as a business, what the mortgage product range looks like, what the 'mission' is.