Banks are not always right!

scotsilk

We have seen since the time of “the crash” that our once respected banks are NOT always right. Indeed, not even honest, within banking codes of practice or even the law. We have seen this with PPI, LIBOR manipulation and with Arrears Management and “auto-capitalization”. Who knows what other horrors still lay undiscovered beneath the swamp of banking?
Some of the trite comments, from those working within or alongside the banking industry, on this forum (you know who you are!) were less than helpful; in fact detrimental to this forum’s stated intention to discuss and help people through the impenetrable and deliberately over-confusing labyrinth that is so-called “financial services”.
My original thread was about my bank refusing to supply me with a copy of my mortgage contract and T&C booklet, as referenced in my mortgage “welcome pack” but not actually supplied.
If, as one contributor stated, the bank was within their right to fail to drop interest rates or even raise them post crash, why would they refuse to supply copy documents? Persistent refusal to supply a copy of a contract and T&Cs, despite regulations which compel the bank to do so, smacks of something to hide and a cover-up. As was seen in the Liese Cairnes case and that of Mr Lavin in Ireland.
Just the sort of thing that I was led to believe this forum might help with! Instead I received asinine remarks from two contributors who frankly should know better. Especially if they are positioning themselves as some kind of expert!
I thank those people who did ask intelligent questions and try to help me.
I doubt I’ll be logging into this forum again as it has been a less than edifying experience to date.

mrmajika

I have been somewhat saddened by the short shrift many individuals receive when posting on these forums in recent years.

Having read your original thread however, I don't believe that's been the case for you.

You received concrete statements and advice, which, whilst they might not be what you want to hear, appeared accurate.

I feel you will struggle to gain recompense from your lender, which, I assume, is your ultimate aim.

davidmcn

Got to love forum members who feel it's necessary to start a whole new thread for their flounce off...

Honestly, if you were advised on Friday night to get a DPA subject access request (which does appear to be useful advice and something you hadn't previously considered or understood), I'm going to guess you haven't done that and got a response by Sunday night?

Edi81

Plus the full facts were not given. There was no mention of additional borrowing or arrears both of which could have given rise to changes in the terms offered.

Rather than hiding behind an anonymous profile here the OP would be better writing to the bank in question.

If in doubt, the head office for Lloyds Banking Group is 25 Gresham Street London. The CEO is Antonio Horta-Osorio and would suggest writing a letter to his office.

BoGoF

You've left your toys behind.

csgohan4

The generation where they want things to happen instantly on a weekend and blame others.

Just put your complaint in and see what the outcome is. Who's fault was it for not having the T+C's before signing or losing them again?

Thrugelmir

scotsilk wrote: »

I doubt I’ll be logging into this forum again as it has been a less than edifying experience to date.

The experience as is the case with most things in life is what you make it to be. Making accusations against people does you no favours either. When you appear to be seeking little more than confirmation of your personal views. Rather than taking the opportunity to learn and expand your knowledge.

scotsilk

mrmajika wrote: »

I have been somewhat saddened by the short shrift many individuals receive when posting on these forums in recent years.

Having read your original thread however, I don't believe that's been the case for you.

You received concrete statements and advice, which, whilst they might not be what you want to hear, appeared accurate.

I feel you will struggle to gain recompense from your lender, which, I assume, is your ultimate aim.

Contrary to your signature, you are, in this case 100% wrong!

The people who asked me intelligent questions and gave me any sound advice were replied to appropriately and thanked for their input. Those who made trite remarks were not.

Please read things properly before you jump to a reply, kindly don't misinterpret and misrepresent what has been said.

scotsilk

davidmcn wrote: »

Got to love forum members who feel it's necessary to start a whole new thread for their flounce off...

Honestly, if you were advised on Friday night to get a DPA subject access request (which does appear to be useful advice and something you hadn't previously considered or understood), I'm going to guess you haven't done that and got a response by Sunday night?

I asked stator, who was kind enough to offer a possible method of obtaining information, a further question, then thanked her/him for trying to help, saying I'd look into it. I don't think it's possible to request the suggested data in a few days, never mind obtain a reply. The people who did try to help me were duly thanked in the original thread and in what you are pleased to call my "flounce off"! Please mind your patronizing tone when commenting on something which you haven't even bothered to check the detail.

scotsilk

Edi81 wrote: »

Plus the full facts were not given. There was no mention of additional borrowing or arrears both of which could have given rise to changes in the terms offered.

Rather than hiding behind an anonymous profile here the OP would be better writing to the bank in question.

If in doubt, the head office for Lloyds Banking Group is 25 Gresham Street London. The CEO is Antonio Horta-Osorio and would suggest writing a letter to his office.

Thank you for this information. I appreciate your help as one of the people who did ask intelligent questions and offer genuine suggestions. As you know, I thanked you for your help openly within this forum. My original thread was about non-supply of contract and T&C's, I did not think arrears and small additional borrowing (as a stated feature of Personal Choice) were relevant to this "non-supply" question. There was no intention to hide anything, why would I?

scotsilk

BoGoF wrote: »

You've left your toys behind.

Yes , in your kiddie toy box! Not helpful. Not Polite, Not nice.
Just the sort of (non) contributor that proves my point.