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estate agent not doing a lot

I signed with an estate agent over a week ago to market by property but they have not done anything. I have been told it will be on rightmove and viewings will be arranged but absolutely nothing has happened. I've emailed them and was told a staff member was sick and it would be done but another few days and nothing.

As I've signed a sole selling agreement, is there anything I can do as they don't appear to be that interested.

Comments

  • glennevis
    glennevis Posts: 753 Forumite
    Ninth Anniversary 500 Posts Photogenic Name Dropper
    Check the contract you signed, you may be entitled to cancel within a 14 day cooling off period.
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 27 January 2018 at 6:13PM
    glennevis wrote: »
    Check the contract you signed, you may be entitled to cancel within a 14 day cooling off period.
    Where and when did you sign it? At their offices or at home?

    14 days cooling off under the distant selling Regs

    https://www.estateagenttoday.co.uk/894-cooling-off-period-stretches-to-14-days-from-friday

    But if they've genuinely had staff issues, a week is not that long.
  • ttaylor
    ttaylor Posts: 78 Forumite
    I signed it and scanned it by email. I also signed a box which allowed the agent to commence work immediately instead of waiting 14 days (before starting work). Does this mean I can no longer cancel?
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    ttaylor wrote: »
    I signed it and scanned it by email. I also signed a box which allowed the agent to commence work immediately instead of waiting 14 days (before starting work). Does this mean I can no longer cancel?
    I my be wrongg, but I believe you can still cancel but can be charged for any costs the agent has incurred. Have they been round and measured up? Taken photos?
  • Pixie5740
    Pixie5740 Posts: 14,515 Forumite
    10,000 Posts Eighth Anniversary Name Dropper Photogenic
    Who is currently occupying the property? Tenants?
  • G_M wrote: »
    I my be wrongg, but I believe you can still cancel but can be charged for any costs the agent has incurred. Have they been round and measured up? Taken photos?

    I think if you've not arranged the service in person at all and signed contract over email you can cancel and you can only get charged a reasonable small admin fee.
  • Margot123
    Margot123 Posts: 1,116 Forumite
    A week isn't that long, especially as a staff member has been off sick.

    Better for them to get your ad on the internet with full details than do what most round here do: 'coming soon' and their logo, or really bodged descriptions.
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