Included Insurance with Bank Account who is responsible?

anneo

Re contact for nationwide contact re complaint...dont waste your time. Nationwide seem to absolve themselves from any responsibility and politely refer you to UKI. Their complaints procedure is useless, dealt with by call handler and their supervisor...no internal escalation process whatsoever.
However to take it anywhere you need to register your complaint with UKI, insist on a written response from them, and then If you are still unhappy escalate to the ombudsman.