Healthcare Income Plan (Equity and Law and then some!)

BigAL1

I have an old policy which has been with Equity and Law, Friends Life and now Aviva since 1991. It is set to mature in April this year. I originally was advised to take it out alongside an endowment mortgage. My understanding was that I paid in and if I got sick, I could claim back and if not then I would get a lump sum at the end of its tenure. I have never claimed or defaulted and so was shocked to hear about how much it will pay back after 27 years. Over the years I have only been sent the amount it might pay out if I got sick and as the policy has changed hands over the years I have simply lost track. Have I just been so completely naive and am now paying the price...literally. Is there anything I can do at this point please.

Quentin

Whenever you are unhappy with an insurer your remedy is to complain.


Then if you are unhappy with the response or they ignore you for 8 weeks you can escalate to the FOS for their adjudication at no cost to you