Claiming difference in mileage allowance 25p to 45p/mile

Afternoon all,

My query is with regards to the business mileage allowance and claiming the difference between the employer contribution versus the HMRC allowance. For a privately owned car this is 45 pence per mile up to 10K miles in a tax year. My employer pays me 25 pence per mile. I have tried to claim the difference, which would be 20 pence per mile, from the HMRC. They have replied having given me the tax back (i.e. 20% of my total claim) but why haven't they given me the full 20 pence difference?

Is there a different claim form I need for this?

Separate question - why don't my employer pay their employees the full 25p? What's in it for them to only give a portion back, and cause me the inconvenience of chasing up the rest - unsuccessfully so far!!

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