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Phone and Broadband - New Build Property
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stuarts77
Posts: 2 Newbie
My parents are buying a new build property. They have been told that they can only go to five different providers for their broadband/telephone. This is due to the builder Taylor Wimpey contracting a special provider to install fibre into the building. They are therefore unable to gain a service from the big providers. Is this fair or lawful for the builder to reduce the competitive market which is available to other property providers? It would be good to hear any feedback.
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If you really want to, sign up with say BT who will instruct Open Reach to install a new line to the property, and just ignore what is there.0
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which 5 providers are they offering?"It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"
G_M/ Bowlhead99 RIP0 -
If you really want to, sign up with say BT who will instruct Open Reach to install a new line to the property, and just ignore what is there.
Openreach can't just run ducts and cables across land without consent. Can the OP consent to the entire route the line would need to take? If the road hasn't been adopted by the local authority, the LA can't consent either. Would Taylor Wimpey consent to let Openreach do so if they have an exclusivity arrangement with another infrastructure provider? Doesn't seem likely.
This sounds similar to the OP's situation:
http://forums.thinkbroadband.com/fibre/4493850-bovis-new-build-only-ifnl-no-hope-of-other-providers.html?fpart=all0 -
To be honest if the developer has got FTTH installed they have done your parents a favour. There are a limited number of providers at the moment but this should grow in time.2.88 kWp System, SE Facing, 30 Degree Pitch, 12 x 240W Conergy Panels, Samil Solar River Inverter, Havant, Hampshire. Installed July 2012, acquired by me on purchase of house in August 20170
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Love Your Broadband - 020 8760 7669
Direct Save Telecom - 0800 027 3930
V Fast - 01227 668 901
Pure Broadband - 01482 778 838
See The Light - 0800 331 76380 -
The FTP (fibre to premises) market is very limited at the moment but I still managed to get a good deal from BT.Signature on holiday for two weeks0
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Many new estates use independent companies such as IFNL in order to be able to be able to get the infrastructure delivered on time so they can complete the roads etc. (if they had to wait for Openreach who knows how long it'd be). We live on such an estate - yes there is a lack of choice but the prices are reasonable and the service is far superior to anything available from BT or the other LLU suppliers.
Even you managed to obtain permission for Openreach to install their own (inferior) infrastructure, they would charge you the install cost and it would likely make your eyes water. But in my opinion its highly unlikely that Openreach will ever install their own infrastructure on such estates: there's really no reason for them to duplicate the existing infrastructure when they can just reach an agreement to use IFNL's (just like Openreach, IFNL are an open access provider - any ISP can use their infrastructure if they want to). What we need is for the bigger ISPs (Sky, BT, etc..) to start developing FTTH products so they can partner with IFNL.
By the way something to be aware of......don't rely on advice from the big ISP call centres. If your parents do call BT or Sky (or whoever) they will likely be told by the salesperson that yes they can deliver. But you can expect the installation to be cancelled once someone in the provisioning department reviews the order and realises the situation.0 -
Not so.Even with wayleaves in place, they'll charge to install it - and that's usually the showstopper...
There is a "budget" of something like £3K for each new OR install. Only if it exceeds that will you be charged.
I just paid the standard BT "new connection" charge of £69 and then got most of that back because they took longer than they quoted to make the connection live.
Compared to the cost of getting water and electricity to my plot, the telecoms connection was an absolute bargain.0 -
I'm jealous, your parents are very lucky to have FTTH, I certainly wouldn't be complaining about that!Despite my name, I'm not a student any more0
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