Complaint about Estate Agent....

Marvel1

pinklady21 wrote: »

Harass/Harassment. Unwanted conduct which has the purpose or effect of:
• violating a person’s dignity;
• creating an intimidating, hostile, degrading, humiliating or offensive environment for a person

When I went into the office to hand in my letter of complaint and terminate the contract, I spoke to the manager. The person who had been handling my "sale" not only completely ignored me and my OH, but at one point leant across me to pick something up off the manager's desk. At no point did she even acknowledge me.
Rude - but is it also intimidatory and hostile?

In this point it's usually best for the employee to avoid any contact when a customer has a complaint and is speaking to a manager.

Mutton_Geoff

Unfortunately a "Code of Conduct" isn't contractual and you won't generally find any performance related clauses in an estate agents contract with you. Therefore they can sign you up, provide as rubbish service as they like and still collect their fee if they have carried out the task where it says their fee will be due.


The Ombudsman is pretty toothless and is funded by the agents themselves anyhow.


I never agree to or sign agents standard contracts. I take out any clauses I don't like and offer it back. They can therefore take it or leave it and whilst they are hungry for your business, they will generally take it (in my experience).

warby68

Gut feeling? £250 is good - your complaints are either minor or difficult to prove.

No idea how it works in Scotland and what penalties should apply for small breaches of procedure. Most of the rest is your impression of how you were treated and hard to prove or judge. The woman at the end probably did not know where to put herself when she realized she was the subject of a complaint. Not sure how you get from leaning over to reach something to intimidating.

If buyers had wanted to proceed they'd get round a weak estate agent. If buyers want to pull out no agent can stop them. If buyers don't disclose everything about their position or indeed change their minds that is not agent's fault.

In England certainly, once solicitors are involved the agent takes a back seat ie you would quite likely hear what you heard from the solicitor NOT the agent. Its actually usually an advantage to avoid duplication and confusion and people saying 'stuff' to get an agent off the phone as they can no longer be bothered with an agent once they are paying a solicitor.

Their poor handling of the complaint seems to be most significant.

davidmcn

googler wrote: »

As a seller, I would have no interest in receiving paper copies of all the unsuccessful offers, only the successful one.

They will often send all the offers to the seller's solicitor, who in any event must have had the top two which were progressed. Don't think it would be normal to copy them all to the client, or what difference it would make.