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How do I get PPI from Naturally Close?

My wife has been paying Peace of Mind on this account for ages, (time is unknown) but the statement I have says no.30.

Is there any way she can claim all this back either via ppi or any other means?
If you like what I have done why not say thanks by clicking the like button in my post

If you make something idiot proof, Someone will always make better Idiots

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