MSE News: Future Energy ceases trading...

Former_MSE_Callum

Future Energy, an energy supplier with about 10,000 domestic customers mainly in North East England and Yorkshire, has ceased trading...

Read the full story:
'Future Energy ceases trading - what it means for customers'

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chocoholic_chick

Just seen this on the news, had no email notifying me that they'd ceased trading. I had an email on Tuesday to say they were upping my DD by £25 a month, but I've no idea what my balance is with them as, despite providing regular meter readings, I've only received ONE bill since being with them, which was June 2017! I understand if I've got a credit balance the funds are protected, but how am I meant to check this if I've never had a bill and I can't access my account online?!

matelodave

You could have checked on line or even kept your own records

chocoholic_chick

matelodave wrote: »

You could have checked on line or even kept your own records

I did check online, the bills were never generated, it would accept the readings but not produce new bills.

lstar337

presumably you know your open read + tariff details?

Just a simple case of using you opening read/current read + tariff details and dates to work it out.

You shouldn't have to, but here we are.

If I were you I would be doing it now anyway to make sure you get what you are actually owed when the dust settles.

footyguy

chocoholic_chick wrote: »

Just seen this on the news, had no email notifying me that they'd ceased trading. I had an email on Tuesday to say they were upping my DD by £25 a month, but I've no idea what my balance is with them as, despite providing regular meter readings, I've only received ONE bill since being with them, which was June 2017! I understand if I've got a credit balance the funds are protected, but how am I meant to check this if I've never had a bill and I can't access my account online?!

I suspect a new bill/statement will be produced in due course covering the period from June 2017.

But what you really want to ensure is all your credits are accounted for. Your bank can tell you what payments you have made

matelodave

chocoholic_chick wrote: »

I did check online, the bills were never generated, it would accept the readings but not produce new bills.

If I'd not seen a bill or statement on line for a month or so then I would have kept my own record just so I could check it when one eventually came along.

In fact that's what I still do, despite being able to see my account on line.

When the online account goe's down or disappears for some reason you have no evidence of your payments or consumption unless you laboriously go through your bank statements (assuming thatyou've got access to them) and try to remember energy meter readings.

It's also a good idea to download a PDF of youron-line statements or bills and save them in a folder on your computer so you've got your own records for when something like this happens.

molerat

You have a bill so you have some historic reads and unit prices / daily charges. You have access to your meters so have your current read. You will have access to your bank statements so can find out how much you have paid them. With a spreadsheet or a pencil, paper and calculator the answer can be worked out. If you have gas and want to be really accurate you can find out your calorific value here http://mip-prod-web.azurewebsites.net/DataItemExplorer/Index