NPB who paid but wanted to return has now decided to keep item, how to stop NPB

I'mgettingthere!!

Hello everybody

I hope someone can help?

I sold an item on eBay, the lady paid and received item, she decided to return as too small, which is fine. I then set a NPB agreeing to an amicable return so I could get my FVF and relist. She has now decided to keep the item. She also bought two other items and is very pleasant, so obviously I don't want her to have a strike. I
can't find anywhere to tell eBay that the sale has gone ahead and to stop NPB dispute.

Any advice would be most welcome.

Thank you

I'mgettingthere!!

Hello again,
I can see lots of you have had a read.......but no answers is this because there isn't one?
Thanks.

frivolous_fay

What are the options available to you on the dispute?

I don't see how there would be a risk of her getting a strike when she did in fact pay.

I'mgettingthere!!

Hi, Thank you,

When I click on the dispute it just says this,....

Dispute status: Other party has not responded.

It gives me the option to leave a message which I assume is to send to the buyer, but I don't know what to ask her to do so she doesn't get a strike as she is now keeping the item.

Sure there must be a way of ending it early but no option there

Thanks again for your reply

frivolous_fay

It sounds as though the dispute hasn't been open long enough for it to be possible to close it. I think you can only close it after a minimum of 7 days.

I'mgettingthere!!

Thank you

Some times eBay is so tricky!! Just want to do the right thing