Advice on last minute cancelled hotel

[Deleted User]

Hello
I booked a 2 bed apartment in Manchester for the beginning of March, and have just had a call from the company to let me know that the hotel is closing and they have to cancel my booking.

I booked directly with the hotel and the terms and conditions say a very generic 'we dont expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment of similar type and standard in a similar location for the same period. If the alternative apartment is advertised at a lower price, you will receive a refund of the price difference. However if the alternative apartment is at a higher price the new price will be payable. If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund unless this is the result of an event beyond our control, as defined in Clause 14.5. You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund'

The issue is that we have already booked trains, and any other similar accommodation is looking at an extra £200 for the weekend.

Has anyone been in this situation before/have any advice on how to handle this? I haven't replied to the company yet and not sure if there is anyway to get some compensation based on their t+cs

thanks

sheramber

However if the alternative apartment is at a higher price the new price will be payable.

That seems to cover it- you need to pat the new higher price

photome

Have they offered an alternative or have you found somewhere else.
If they have offered an alternative you culd try and negotiate on the extra £200 otherwise I think you need to take the refund and find somewhere else

do you have travel insurance, although I think it is unlikely to pay for travel costs that are lost.