Why haven't i heard back? HSBC

katie4

I applied for a HSBC 0% balance transfer card a week ago but i havent heard anything back at all not even an email
is this normal? or am i to assume i was unsuccessful?


thanks

[Deleted User]

Contact them.

You may have been referred, so also check your spam folder. There may have been a system problem.

katie4

Deleted_User wrote: »

Contact them.

You may have been referred, so also check your spam folder. There may have been a system problem.

Thanks I don't have a reference number or anything for the application though as I never had an email

[Deleted User]

Call them and give you the information you do know, such as your name and address.

nissan_st

katie4 wrote: »

I applied for a HSBC 0% balance transfer card a week ago but i havent heard anything back at all not even an email
is this normal? or am i to assume i was unsuccessful?


thanks

it is normal
you will hear something soon

amcgrillen150

Hi Katie, i recommend having a look at my post i made today...


Had a nightmare with them...same thing, no reply for days, thought i hadnt got it, eventually got a letter with credit limit etc. Used £1500 for a purchase which wasnt even half my limit and 3 days later they revoked the card and demanded full amount back with no explanation. Ive posted on here looking for advice...terrifying how little they care, customer service been non-existant

katie4

amcgrillen150 wrote: »

Hi Katie, i recommend having a look at my post i made today...


Had a nightmare with them...same thing, no reply for days, thought i hadnt got it, eventually got a letter with credit limit etc. Used £1500 for a purchase which wasnt even half my limit and 3 days later they revoked the card and demanded full amount back with no explanation. Ive posted on here looking for advice...terrifying how little they care, customer service been non-existant

thanks i have just seen your post, that is awful i will take great care if i hear from them then

CelticStar

Katie, could you tell me whether you ever did hear from HSBC please as exactly the same thing has happened to me. I’ve never had a credit card application not acknowledged after a week.

[Deleted User]

Phone them - they can check the application process