Potential Issue with online Cross Country Purchases

alclo

Dear All,

This may be common knowledge already, but may serve as a warning regarding the purchase of train tickets via the Cross Country (rebranded trainline website):

Scenario:
If you use a promo code during a ticket purchase the validity of the code is not checked until after the credit card payment is complete for me the code was (JAN20). It then fails provides an error message that the code is not valid.

After several attempts and contact with Cross Country the code was found to only be valid on certain routes (fair enough, not mentioned in T&Cs). I found out several days later that Cross Country processed each of the 'failed' transactions and I am now in a fight with them to get the money back and may have to consider chargeback.

Luckily I raised a complaint at the time and took screenshots but my warning is that if you have used the website recently and had a failed transaction after payment you should check your bank or credit card statement to see if you have been over charged.

Thanks

Al