What happened to Chartered Trust?

TheFaqqer

I had a loan some years back with (I think) Chartered Trust (then part of Standard Chartered), and I'm fairly sure that I would have had PPI. But it was a long time ago - I know that I paid the loan off in 1998 so I have no paperwork (they didn't process the loan closure properly so it nearly cost me my mortgage offer!).

I read somewhere that Black Horse Finance had taken over that part of the business, but they say they have no record of me having a loan and are asking for bank statements / paperwork etc, none of which I have any more.

But I'm not sure that I'm even asking the right people - has anyone had any luck chasing Chartered Trust at all? If so, who owns them now? Or am I wasting my time trying to find the loan records?

TIA

[Deleted User]

Black Horse are the right people, but to keep records for 20 years would be pushing compliance with data protection regulations to breaking point.

TheFaqqer

Deleted_User wrote: »

Black Horse are the right people, but to keep records for 20 years would be pushing compliance with data protection regulations to breaking point.

Thanks - at least I know I've tried with the right people!

RBS found a 15 year old loan that I had, so it was worth a try to see what happened to the other loan, and it would have been nice to get something back given the grief I had that nearly cost me my first house!