Anti-Fraud Checks

Legacy_user

Yesterday, my wife transferred some money from our joint account into a savings account with another bank. This resulted in a request to call our bank. I gave them a call and was told that they couldn't discuss the matter with me as the transfer was made using my wife's online log in details!! The fact that I had got the joint account open in front of me and I was able to provide details of where the money had gone etc made no difference whatsoever; the Bank insisted on speaking to my wife. Has the Banking World gone completely mad?

le_loup

Hengus wrote: »

Has the Banking World gone completely mad?

No.
With the fraud that goes on in this area, you should be delighted that your bank is caring for your money.

Sparx

Not really. I guess they want to speak with the person who completed the transfer obviously?

They likely feel the questions should be answered by the person who has done the transfer...

System

Sparx wrote: »

Not really. I guess they want to speak with the person who completed the transfer obviously?

They likely feel the questions should be answered by the person who has done the transfer...

Just had a call from a manager to say that it is in fact the Bank’s policy to speak to either party when making an anti-fraud check on a joint account. The CS staff member was apparently confused/ over zealous as my wife also has personal accounts which can be accessed via her online log in. They will re-brief their CS staff on how to deal with this situation in the future.

EssexExile

I've learnt the hard way that it is not wise to let bank staff think you have access to the other half's accounts. Well it wasn't hard for me but the wife had to reset all her login details & security questions!