Egg PPI - lost account details

mikopaul

Grateful for advice on whether it is even worthwhile trying to claim PPI compensation - I had an Egg Card opened in the early 2000s and then closed a number of years ago (certainly before 2011 but not sure when). Unfortunately, as I had closed the account a long time ago I got rid of all the documentation I had when we moved house and it was also linked to a now defunct email address. I know Egg has now transferred to Barclaycard - but am conscious that I closed the account more than 6 years ago and I don't seem to be able to find any details in my own files - so I am not confident I will have any success in asking for the account records. I was employed (not self-employed) at the time. I am certain I had PPI - and seem to remember being pretty unclear at the time why I was getting it (it was my first credit card). Is there any route that it is worth me exploring? Or is this just a lesson in keeping records even years after they seem to have passed their useful life? many thanks in advance

-taff

Egg keep good records. It's Canada Square Operations you complain to.
Make a complaint to them, they will either reject or accept. Come back and update when they have done either.

mikopaul

Thanks - got those details and will do - if anyone has any template advice (eg what details to provide - presumably previous addresses etc) that would be gratefully received - otherwise I will draft one and see how I get on ... ta for advice

christine_williams5

I’ve literally just reclaimed with egg, had no details but I used the resolver site (it’s free) and used their template. I was the same with an old address and email and they found mine no problem.

Started the case 17th November, they sent a questionnaire out to me, I received a letter upholding my complaint on 10th January and received the cheque Saturday morning for just over £5k

Good luck

christine_williams5

Sorry meant to say mine was from 2005 and I had life insurance, six months sick pay and death in service benefit. I told them this at the time and I was still told if need ppi. I did tell them I could send a copy of my work contract if they needed any evidence but they didn’t query it.

mikopaul

That sounds positive - will give it a shot and update in due course thanks

countrybelle

Hi, what is the online resolver please?

[Deleted User]

countrybelle wrote: »

Hi, what is the online resolver please?

It's just an E-Mail template.

If you want to use it, you can search for it on the main Money Saving Expert site.

However, it's easy enough to send your own letter or E-mail of complaint.