Refund from Blackhorse (and NIIB query)

swarmy

Hi,
I am hoping someone might be able to give me some advice to a couple of questions.

1) This morning I received a letter from Blackhorse stating that they were sending me cheque to refund me after reviewing my account. They said they cannot be sure that they always agreed the best approach with their collections team and the refund is to cover collection fees and charges.

It's great to get a letter giving you money out of the blue, but it seems a little odd that there's not much detail and the period covered was at the very end of the agreement. Should I accept the amount gladly and move on, or should I ask for specifics?

2) Also, I had a loan with NIIB Group. I struggled to pay it at points and at one stage was forced to increase payments by 50%. Looking back, this seems a severe course of action for someone that was already finding it hard to meet the original monthly payments. Is this standard, acceptable practice? It seems that much of the financial industry has (been forced) to act a little more sympathetically towards people, which is a good thing of course.

Any help or advice appreciated
Thanks

[Deleted User]

1) Accept the refund.

2) If you are in arrears, it's understandable they will ask you to make them up.

sourcrates

How were you forced to increase payments by 50% ?

Did they put a gun to your head, or did they just say we want more money from you ?

Creditors can’t force you to do anything, you just say no if you can’t afford it.

If you felt you were under juress, then by all means register an official written complaint detailing your concerns, do it as soon as possible.